Jordan PThemes emerged around privacy and youth engagement; Thinking about media as a resource to engage youth to get their voices out; Using media to partner with community partners and foster a stronger sense of community.
Emerging Citizens: How media production is a key device in teaching media literacy and education. Learned about memes, hashtags, and hyperlinks within the civic context in a fun and engaging way.
Data Portal Workshop: participants learned about data mapping and visualization techniques using the Boston Data Portal, GIS technologies, etc. to visualize your community.
Pleasure of a anthology is asking people you admire to contribute. They not only said yes, but they are also in the room! The book is broadly conceived - inclusive but impossible to say that you are inclusive. Rather, trying to gather thinkers and practitioners to represent a range of activities and practices and open a conversation.
Jordan P19 long form essays: 8,000 word academic essay
25 case studies: 1,000 word short, in and out, example.
Its important to find the examples when you need them, and these shorter case studies provide that service(.
Miranda BCivic Media: Technology, Design, and Practice
Jordan PThe concept of common good is deeply subjective
the mechanics of acting in the world with the tools and actions available
imagine themselves of being connected, not therough achieving, but striving for common good.
" the technologies, designs, and practices that produce and reproduce the sense of being in the world with others toward common good. While the concept of “common good” is deeply subjective, we use the term to invoke the good of the commons, or actions taken that benefit a public outside of the actor’s intimate sphere. To this end, the civic in civic media is not merely about outcomes, but about process and potential. It is about the mechanics of acting in the world with the tools and conditions available. Civic media, then, are any mediated practice that enables a community to imagine themselves as being connected, not through achieving, but through striving for common good" (Gordon and Mihailidis 2016).
Jordan PEthan Zuckerman speaks about all of the amazing, diverse projects, ideas seen today, but more insterested in the percentage of people that are not sold on the concepts, are highly alienated. Can these people be effective while they are pissed off?
Miranda BDumso (on/off) electricity going on and off. ghanaians are good at protest and social media. their symbol is flashlights and lamps. #dumsormuststop March of 5,000 people to protest power situation. What are
When he asked friend in Ghana about his activiism, he says, I'm not political. You hear that a lot lately. said by people who are "not political.' How anti-politics and anti-insitution we have been as a whole. Losing trust in the system. (rise of Sanders who has been a politician for decades is somehow seen as anti-Washington)
Jordan P"Do you trust instituions to trust the right?" consensus is no...most people do not. Voting anf protest depends on trusting those institutions. He suggests that losing faith in institutions breaks the whole system down.
What do we do when we lose faith in these institutions? There are other ways to make change through innnovation. For example, cheapen the cost of soloar panels, create better code to help keeop your information private. (law, markets, norms, code). Not all work is instrumental. Sometimes all we're trying to do is raise our voices so that other people can join us.
Thinking from a full frame perspective: Instead of thinking of people as representing one issue, we need to understand that people live complex lives.
paying attention to the hyperlocal. Companies are good at large scale, but less effective at the local level. Talking to local community organizations reveals that they are successful because of face to face interactions. How can these larger companies do better at the hyperlocal level?
Partnered with Berkman Center, NAMLE, Information School at UW, Fmaily ONline Safety Institute, New York Public Library
Issue of Privacy
Adapted curriculum from Berkman Center middle school and high school - aged down
Berkman developed curriculum from the show back into their curriculum
Ex: adult posting selfie on instagram - inadvertently showing geolocation
Check out PBS kids’ website
Jeff Lemberg, Curry College
Liat RSubstance Abuse Education Program and Media Literacy (Curry College)
We aim to not solve issues but empower people from the community to solve problems themselves. The idea is that researchers may not know of the problems facing people - their needs, challenges...especially as it may relate to poverty, drugs and abuse.
By broadly opening up the conversation to
shared interests building relatinoships . Helping students understand that they must give back to the community.
Inspired by Boston Civic Media event called “Ely”: works with kids from Boston Public Health Commission; come to campus and work on media literacy
In Milton, a community coalition has been formed to address addiction and mental health; ufunded through local hospitals.
Cocaine among males
Alcohol and sex among females
All ranking higher than the national average
Coalition isn’t trying to solve the problem; it’s trying to find programs to fund the program.
Bringing in high school and middle school, + Milton Academy to work with eper educators
Working with substance abuse prevention coordinator and nursing faculty (very strong program)
Curriculum planning is happening over the summer; in the spring, kids will spend 2-4 days on Curry College campus learning media literacy and training them to be producers of media: podcasts, television, etc.
Interest in building a culture of media literacy on campus - and partnering with substance abuse experts.
Also opportunity for Curry to provide resources to the town, rather than simply use them
Knowledge carries a responsibility to give back to the community
Frank Morris, CCTV & NeighborMedia
Liat RCitizen Journalism and Cambridge Community Television
Cambridge is a new desert - we don't get a lot of coverage. Fill in the gap hat you can't find anywhere else.Offers journamlism training. Volunteer reporters can choice a topic. developing a talk show from their interests.
CCTV: community based media center where residents learn how to create media and then produce content for all channels. The “voice and vision” of Cambridge, operating channels 8 (civic), 9 (live), 10 (multicultural) - can be streamed online. cctvcambridge.org
Venue for free speech
Computer Central: access for the public to computers (especially access for ages 50+)
Media production classes: Photoshop, social media, etc.
Art gallery and screenings
Production department: creates unique videos (“Wikiest link”)
Youth media program
NeighborMedia: educate and move citizens to action. 20-30 reporters and contributers, as well as college interns. Videos and articles on neighbormedia.org
Over 1,000 videos and articles posted here
Cambridge is a news desert - how can we fill in the gap with stories that you can’t find anywhere else?
Cambridge Uncovered: volunteer reporters have the opportunity to pick a topic (Muslim experience, human trafficking, etc.)
NeighborMedia tonight: wrapup of the most recent stories
Parking Day: metered parking transforms into a public space
Open house: June 16th at 6 pm, @neighbormedia
Felicia Sullivan, Tisch College at Tufts University, CIRCLE
News Literacy: Research with the Democracy Fund
Liat RIntersection of news literacy - civic engagement , journalism.
Create news in interesting people. Extensive literature review, interviews, recommendations.
encourage people to create and inform their own perspectivies. eye toward common good, using news that serving public issues
Primarily concerned with the engagement of young people in the US
Mapping where does news literacy actually reside? What is its role in creating a democratic society?
30,000 feet: understand the role that news and information play in our society in terms of creating a particiaptory democracy
We want young people who are informed consumers, but also engaged with news, and finally, being involved in the creation and dissemination of news
Young people (18-29, but also K-12) are a large and diverse group; they engage with media and information in very different ways (use, create, and disseminate)
Different access to different tools and platforms
Strategies around how to create that informed population?
Phase I: literature review
Phase II: interviews
Phase III: recommendations
Three strategic areas:
Strategic innovation at the nexus of technology and new media publishing: so young people can consume, engage, curate, and reframe it; and also create and form their own perspectives. THey should be able to do this with an eye to common good.
K-12 education: studying what young people are learning about education and news?
News ecosystems: environments that young people find themselves in
Sharing these recommendations with funders: more than creating informed consumers, but enabling young people to create a more robust and democratic society
Brittany Thomas, ZUMIX
Liat RAcross Borders: Collaborative Radio Storytelling
Short-term week long projects.
Civic media and other forces can shape group identity.
Identity is situational - dependent on environment.
The project recognizes the temporal nature of identity, and encourages participants to create their own identities.
enables them to share their 'true' narratives and culture.
Jessica WAcross Borders: Collaborative Storytelling at East Boston High (ELL program)
Students work together to write and record radio reflections in group projects that are shared via a collective listening party and via ZUMIX’s youth run radio station
I am like all/some/no other person/people
Group identity and individual identity are both important, but fluctuate dependent on our environment
Messaging from positions of power has shifted our collective focus into group identity, which has been mischaracterized
This allows students to rewrite their own stories and tell their truths on their own terms (both individuality and shared culture)
140 students, 9 classes
Responded to different prompts: access to higher education, security, music, favorite places
Stories are only one facet of identity: we have strong negativity biases; and it’s important for students to expand their own definition of themselves and each other
Salem Public School District Civic Media Project- Cindy Vincent
The problem: injustices and racism in schools. propelled by teachers, parents, community, like any other space.
Pilot a project in schools that enable children to create and share stories. Enables them to critically examine the media they consume. When they create their own media, too, they explore the idea of what is civic media and why doesn't my voice matter.
CampusNeighbor x Soundlogics Case Study- Gabriel Mugar
Asset based community development with a focus on barting
Bartering is important; creates a reliance on interpersonal communication and trust. It's also a great way to build social captial on the local level.
This led to the creation of campus nieghbor - a social media platform with goals and needs around various themes including food and arts.
campusneighbor and soundlogics partnered together to create a physical installation with audio elements. This became a catalyst for placemanking and celebration of place.
The platform entailed a creation of accounts created for people to state their inventory. This digital tool broke down top down approaches to community building while appreciating community assets.
Public Space Invitational (Mayor's Office of New Urban Mechanics)- Michael Evans and Kris Carter
Focus on the public realm to make urban spaces more interesting, and more interactive.
One of the first projects was the solar powered seats along the greenway. The main flaw was that it wasn't intuitive. The second iteration made
90 submissions to improve public space through the PSI competition.
Looby sky - open atrium in city hall.
Multi-colored tape on the staircases.
There's a need to make it easier for people to be engaged in city design. A community partner from day one makes a project work.
The City Journalist Project Case Study (The Urbano Project)- Stella McGreggor and Lina Maria Giraldo
City Journalists. Interactive documentary website about the Egleston neighboorhood.
You see and hear the voices through the platform
Opporunties to express their views and introduce themselves - personally and professionally - to other community members.
The second part was to put the data 'on the street'. This entailed capacity building. Teaching people how to build things, use their phones, and learn how to interview people so the project could 'live' sustainably and empower the community.
Egleston Winter Festival 2015 was an outcome of the project, where interactive pieces about the project lay for demonstration.
Creative Communities: A South Korea Case Study- Wonyoung So
"Small world" - Extra small scale graphic design practices that are self initaitied works.
Constructing loose connections to share data, healthy collaboration.
Exhibition then aims to capture these interdependent design practices.
Citizen Science and Art: A Thermal Fishing Bob Project- Lourdes Vera
A project in collaboration with Public lab and the dept. of sociology at Northeastern.
What role can technology play in inclusive design, if any?
Miranda BCathy Wissink: When we build things how do we make sure that tent is big enough that we can include a lot of people and what are the benefits
Aaron MWhat are some of the benifits in making sure everyone is included?
Ben Wilson, Museum of Science. Web, mobile, AV. Museum of science has a long history of thinking about a universal design. experiences that benefit their entire audience. Can we add audio and tactile experiences for visitors. Inclusivity is a core part of their DNA. Do extensive visitor testing, iterative, and through a prototyping process. include people with an enormous variety of abilities throughout it. Include blind, hearing impaired. Multi mobile and multi sensory experiences.
Chief digital officer, city of boston.
Audience is everybody. Enormous implications for the city of boston and think about inclusivity very broadly.
think about access for people with various disabilities, but also think about the reading level of the website. the national average is 6th grade, but the boston website is at 11th grade or a graduate level reading level.
also thinking about which devises are accessing the webpage. Low income people are predominatly using mobile. The price per MB of loading a complicated webpage. You need the website to be cheap and accessible
Laura, Business Manager at Microsoft
Inclusive hiring arm at Microsoft. Autism hiring program. hugely succesful program.
Laura is on the customer support arm to support consumers who are using Microsoft products at home who have disabilities.
Also supporting Microsoft's enterprise arm who need to meet standards for accessibility. e.g. need to hire people who have visual impairments.
Finding that some of the prodcuts need some work and are being very transparent about it. Are very engaged in getting feedback from consumers. Building new products like a screenbox navigator for visually impaired. Working to ensure that Windows 10 is easily used.
Inclusive design, is really about building from the edge
Mary Martin, rising Junior at Olin College
Working in the accesibility and design space
Need to get people to tell you their stories to understand their prespective and so that your process is inclusive.
how do we maximize the availabilty of a given product to everyone who uses it.
Founder of code for Boston
Need to make sure that the right people are at the table when we are doing a build.
'You are designing for everybody'. Everything needs to work on multiple devises, formats, even data plans.
Cathy: What are some of the challenges in this space? What are the greatest challenges in designing for Everyone
Harlan: trying to build an organization that works with government and community groups. Many of the volunteers come from the technology community in Boston. The group wants to tackle the hard problems, but because of who is at the table, they don't neccisarily experience those problems. "For a straight white dude, it's challenging".
Partnered with resilient coders at the Roxbury innovation center.
technosolutionism is no good
Laura: Microsoft needs to have a change in mindset. 10, 15 years ago we weren't where we need to be in the accesibility mindset. changing it for the development teams, but also the sales and support teams. Need to understand the audience who you are speaking to.
Shift that Microsoft's CEO is really driving accessiblity. products need to be both accessible and inclusive. Not everyone is using microsoft's software the same way.
Lauren: It's very difficult to reach audiences that don't use Boston's website. Have been spending time on the Boston 311 center. Working with groups like 'tech goes home' which are communities with limited access to technology. "how do we reach the grandmother in dorchester who needs access to a service".
Ben: trying to facilitate expereinces that can take 15 seconds. a lot of the traditional supports, someone needs to learn how to use a particular intrface. It's a challenge to come up with a solution that is immediately accessible.
it's expensive to design for motimodel resources.
Cathy: All of these organizations, with the exception of Microsoft, are operating in a resource constrained way. Inclusivity takes additional time. How do we convince people to do it. How do you convince constituens?
Laura: Micrsofot's resource constraint is time. in the past, microsoft had a three year development cycle. Sometimes accesbility features were left out. The upfront cost of hours makes it 100x easier to make sure it satisfies everybody.
Over the last several years, There has been a cultural mindset to include everybody. We are challenging developers to use Microsoft's screenreader and turn their monitor off to see how they can write an email.
Inclusion is in Microsoft's mission statement. The people at the margins is getting larger and larger.
Lauren: Other organizations are not constrained by the same ROI metrics. Designing hasn't occured to people at city hall in the past. now, the RFP process is making sure that inclusivity is part of the process. making design for inclusivity is systematic.
Harlen: was an innovation fellow at the commonwealth before his current role. Accessibility is better when it's built in. Made a great looking contemporary website with flat buttons, but elderly individuals didn't know what to do with it. went back and changed the design, and later had almost a 100% completion rate. 'really hard, it's a huge pain, and absolutely the most worthwhile thing you can do'.
Mary: disability aids can be extremely costly. worked with a woman to create custom solutions for a quadruple amputee. was more effective than creating a fancy gadget. https://ablersite.org
Harlen: another good motivator is also shame. It's a hugely emotionally bad experience to let your users down.
Lauren: it's helpful to find the people building something are physically in the room with the user. Make sure that they are in the room--by co-testing you see the mistakes.
Ben: Have an inhouse research and evalution team. have a lot of data to evaluate if we are making hte product better for everyone.
Cathy: If you had advice for people entering this space, what advice would you give them
Ben: observe directly
Lauren: leave the building
Harlen: live it.
QUESTION Margarita Barios Ponce (Northeastern)
: For the City of Boston: How do we create the word of mouth environment that makes a city work? How do we recreate the word of mouth environment.
City hall to go. Mobile city hall. goes to where users are. Need to meet users where they are. Can do a better job of humanizing the digital experience. It feels like people are interacting with a robot. the more that we can be conversation and warm, the more people feel a human connection with someone who is being reasonable and sensible.
Harlen: Need to have assurance that government services will be there. Need to make the interaction human.
QUESTION Professor Alper (northeastern): interested in cultural accessiblity. thinking about strengths of designing with people who have a disability.
Mary: works with professor Sarah Hendren (website: https://ablersite.org, check it out!) engineeringathome.org project for accessible solutions in someone's own home. Worked to create an accessible cycling for people who have a disability.
class called user oriented collaborative design. working with coaching and athletes to provide coaching solutions that are actually useful instead of engineering within a bubble.
Laura: autism hiring program has been hugely succesful. Cheif accessibility officer is deaf. bring the sense of bringing people into whatever team that might be. Hired someone who is a jaws user. get the best product when you get people in those positions. Ensures that we bring people into the building or leave the building in a different way to get a wider perspective at the edges.(Autism hiring program started in US, now UK, native ASL speakers on helpline)
QUESTION: Marcy: has been working on making systems more accountable to the public interest. Cities have multiple sources of power. when considering collaborative design, how do we work with institutions that are part of civic society in Boston. E.g. churches, Islamic community, libraries. what about intermediary institutions that are part of your user universe.
Lauren: people have a deep skepticism about government. Always looking for ideas for other places to collaborate. We're a small team and are always looking for ways to collaborate.
Harlen: almost exclusively works through collaborating with people. Building applications in partnership with community groups is something that we do almost exclusively. working with groups in sommerville, other parts of the city.
QUESTION: Lisa, web designer at a big state university in MA. what are the favorite models of existing sites that meet inclusivity models.
Lauren: has been a big focus on better digital tools ince healthcare.gov fiasco. therea are a lo9t of places that are doing better. in the UK, Phili and the VA are doing this really well. are starting with just a user flow and no design. are then doing it iterively. launched an alpha and made changes every two weeks. city of boston is just copying that model. are adding a new aspect of it each month. iterative development is what's really important.http://pa11y.org
Laura: Microsoft is working on this.
Microsoft has thousands of websites. Working to make them all accessible.
pa11y has a plug and play dashboard to see if your website is meeting the requirements.
Steve from Office of New Urban Mechanics - improving narratives for communicating w/ citizens
How to Solve a Social Problem
Awareness & Education
Kahn's 3 types of citizen:
personally responsible - aware that there is a problem "donates to food bank"
participatory - more actively serve "organizes a food drive"
justice oriented - citizen engages in policy "why are people hungry in the first place"
society needs all types of citizens, but justice-oriented citizens are most difficult & rarest
America ranked 139th out of 172 participatory democracies when it comes to our voting rates
Generation Citizen works to ensure that every student in the US receives an effective action civics education, which provides them with the knowledge and skills necessary to become engaged in civic life.
The Advocacy Hourglass:
It takes a lot of research to figure out opportunities & develop advocacy
Generation Citizen is oriented toward policy, so solutions will be government-based
A general timeline of the Generation Citizen Classroom:
Focus Issue > Policy-Level Solution > Advocacy Hourglass > Real Action > students gain skills, knowledge & experience in civic engagement
How can civic media help...
students understand the issues facing their community
understand the systems related to their issues
understand possible policies to address a systemic root cause
what have other states/munis done
what are groups advocating for
what gov't leaders are involved in this policy and how can we reach them
convince our decision-makers or mobilize larger groups
Civic Tech Challenge
Farm.fathom.info: Commercial Farming and Civic Tech (Fathom Information Design)- Mark Schiffer